Things that make me want to pull my hair out...

Today has gone down in the book as the #1 most frustrating day in my adult life.
It all started when John got his VW Passat. It did not come with a switchblade key (which is what they ALL come with); instead, it came with just the valet key. He recently bought 2 new switchblade keys on Ebay, and he was told that a local locksmith could cut and program them for him. Nuh-Uh. Not that easy, my friend. We found out that only the VW dealerships can now cut and/or program keys. And just where is the closest VW dealership you might ask? That would be in Lubbock.
I made an appointment with the service department about 2 weeks ago to go down there this morning and have the keys cut and programmed. We had Christian stay with Mimi and Pappaw, and the girls came along for the ride. We arrived at the dealership 15 minutes early (thanks to the new navigational system John got for his birthday that we so kindly named Beatrice) and took our seats in the waiting area.
One hour goes by--nothing. Two hours go by--nothing. About this time, Caroline is antsy and fussy. While chasing her around the parts counter, I overheard two guys talking about the key cutting machine acting up. Oh great.
We are approaching the three hour waiting mark when John decided to go check on the progress. The service guy said it would only take a bit longer, so we had the shuttle man drive us across the highway to have lunch at a nearby Quizno's Subs. After eating, still no word from the dealership. We hopped the street and went browsing at Target (oh darn, an unscheduled Target run--whatever shall I do??) John FINALLY gets a call back, and the shuttle guy picks us up and returns us to the service bay--we are now approaching the four hour waiting mark.
This is when it gets ugly.....
The service guy proceeds to tell John that the keys we bought off of Ebay are no good. They are apparently made out of brass and they tore up the key cutting machine's bits. ARE YOU KIDDING ME?!?! Out of total desparation, John asked if we could just buy a key from them and have it cut and programmed while we continue waiting. Get this----the "smarties" that were cutting the keys burned up ALL of their bits on that one "brass key" of ours, so now they have no machine to cut with.
So ladies and gentlemen, after four (yes, count them four) hours of waiting in a dealership, we drove home with NO new keys. Nothing, notta, zilch, zero. How happy is Melissa right now?!? Let's just say the General Manager of that VW dealership owes me a favor or two, and I plan to collect on them. :) To be continued...